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Because there is a very large variation in types of printers and associated breakdown costs, it is necessary to provide a range of charges for the breakdown service depending on the make, model and accessories installed.
For monochrome laser printers, the breakdown charge provides inclusive cover which includes limited life components.
For A4 colour laser printers, drum, oil roll, transfer belt, fuser are considered user changeable and so their replacement is not part of the breakdown service. For A3 colour laser printers, the drum, oil roll, transfer belt, fuser are typically not user changeable, but, for registered printers, if the part is purchased from our maintenance company, it will be fitted free. If the printer is not registered, a fitting charge of £75 will apply.
A general pricing rule that applies is that, whatever the price for the standard non-networked model, for each additional feature, from network card, extra printing tray, duplex unit or hard disk, the price moves up another category.
2. Printer Categories – Standard
Printers in this category include low end colour laser printers. The printers have been divided into six categories, representing an increasing cost of printer or liabilities for repair. One rule that is applied within the Categories is that if a printer has a duplex or network option, then its category will go up by one if that option is installed, unless it is already explicitly categorised with the option. If you cannot find your printer listed here then please contact the Computer Hardware Breakdown Service at the Computing Services (tel: 83422) with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.
3. Printer Categories – High Specification
This category of printer covers high specification monochrome or colour lasers. If you cannot find your printer listed here then please contact the PC Breakdown Service at the Computing Services (tel: 83422) with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.
For other types of printers, such as wide format poster printers, please contact the PC Breakdown Service at the Computing Services with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.