9. Customer Responsibilities
Having called out the engineer, the customer is responsible for providing the engineer with reasonable access to the equipment. Customers are also expected to have the basic operating system disks, such as Windows or Mac OS installation disks, and appropriate consumables such as paper. The engineer may not be able to fully complete the repair if such items are not available. When the engineer's visit has been completed, the customer, or their representative, must be available to sign the field service report.