8. Help Centre

The OUCS Help centre is a backstop and source of extra expertise and temporary capacity. Support should always be sought from your own IT staff (the “local IT staff”) first

Help desk is available 8.30am - 8:30pm, Mon-Fri

  • In-person
  • Phone

Anytime

  • Email
  • Comprehensive self-help Web resource

Open user area

  • Macs
  • PCs
  • Printers
  • Scanners
  • Video editing
  • More economical than setting up your own facilities

Help Centre chargeable services can take the load off your own IT Support Staff

  • Hardware assessments and repairs available
  • We will advise against uneconomic repair
  • We’re Apple-accredited so can do warranty work
  • Backups and re-installs offered
  • Take the load off ITSS to let them be more strategic and do more interesting things
  • Specific expertise not economical at the unit level

More about the help centre

Breakdown cover is not just for cars!

  • Hardware breakdown cover available for College, Department and Personal computers and more including iPods
  • Extremely favourable rates
  • Covers accidental damage too
  • Can “book” to start at end of warranty

More about the breakdown service

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