2. Email Configuration Problems

Have you changed your email account password recently?

If the answer is YES then, the most likely problems are:
  • Your old password is stored somewhere in your email client settings and needs updating. For details on how to do this, see the separate web page at www.oucs.ox.ac.uk/email/config/passwords/.
  • Your new password is not yet active.

  • Your new password is being entered incorrectly - remember to distinguish upper- and lower-case letters, a zero from a letter "O" etc.

Have you changed any other email settings recently?

If the answer is YES then, the most likely problems are:

  • You have mis-entered a setting.

  • You have entered an incorrect or inappropriate value.

In either case (or even if you are not aware of changing any settings) carefully check your client configuration details. There are guides available for Nexus email at http://www.oucs.ox.ac.uk/nexus/email/clients.xml. If you still can't resolve the problem, contact the OUCS Help Centre who can check whether there is any obvious problem with your account.

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