1. General Email/Communications Problems
One of the most common problems presented to the OUCS Help Centre is something along the lines of 'my email has stopped working.' This page gives some advice on diagnosing such problems.
Can you still access the University Home Page (http://www.ox.ac.uk) with your web browser?
Can you access the web-based email interface at https://nexus.ox.ac.uk/owa?
You could not be logged on to Oxford Nexus. Make sure that your user name and password are correct, and then try again.you may be using the wrong username or password. If you have forgotten your password, you can re-set it at https://webauth.ox.ac.uk/reset_password.
2. Email Configuration Problems
Have you changed your email account password recently?
Have you changed any other email settings recently?
If the answer is YES then, the most likely problems are:
In either case (or even if you are not aware of changing any settings) carefully check your client configuration details. There are guides available for Nexus email at http://www.oucs.ox.ac.uk/nexus/email/clients.xml. If you still can't resolve the problem, contact the OUCS Help Centre who can check whether there is any obvious problem with your account.
3. Ethernet Connection Problems
This section is intended to help you diagnose communications problems more commonly associated with on-campus ethernet connections. If they do not solve your problem, please contact the IT support staff for the building where you are.
Internet communications such as email and web-browsing involves the use and correct configuration of TCP/IP communications protocols. TCP/IP configuration can vary betwwen different University units. Contact your local IT support staff for details about your local set-up. Misconfigured TCP/IP settings are a common source of problems. On Windows 95/98 systems, the best way to do a quick check of your current TCP/IP settings is to run the WINIPCFG utility via the Start menu's Run option. Windows NT4 and 2000 systems have a slightly different utility called IPCONFIG which needs to be run from an Command Prompt.
4. Modem Connection Problems
This section is intended to help you diagnose problems specific to modem-based connections over a telephone line.
If the answer is YES then you can problem is most likely to be with your modem installation. Check that all the modem cables are firmly in place and, if it's an external modem, that it's powered on. On Microsoft Windows systems, the System Control Panel's Device Manager can help you diagnose problems. The PC Card Control Panel can also indicate the correct recognition of PCMCIA ("credit-card" style) modems in notebook machines.
If the answer is YES then you can problem is most likely to be with a faulty or incorrect phone cable or other hardware problem. Try using a different phone cable, or a different phone socket.
If the answer is YES, i.e. you hear dialling and you never get as far as hearing the modem "warbling" as it negotiates with the server, then you may have an incorrect modem setting, for example a wrong telephone number or prefix code.
If the answer is YES then the problem is most likely to be a problem with your dial-up password. If this is stored in your local configuration (i.e. you're not prompted to enter it each time) then check the stored setting - see the separate web page at www.oucs.ox.ac.uk/email/config/passwords/.
If the answer is YES then there may some specific extra configuration or adjustment needed for your particular modem.