1. Daily routines and housekeeping

  • Check your email regularly; ignoring an email message is discourteous and confusing to the sender.

  • Always reply, even if a brief acknowledgments is all you can manage - there is still sufficient unreliability about email transmissions to create doubt in the mind of the sender that you ever received the message.

  • Conversely, never assume that simply because you have sent a message, it has been read.

  • Reply promptly - email systems often do not have the conventional `pending' trays of the desktop, nor secretaries to remind you, so it may be easy to forget an email message.

  • Consider the security of email messages in a similar way to a message on a postcard; i.e. recognize that anyone along the chain of distribution could get to see what you have said, and it might even end up in someone else's hands.

  • If you have sensitive messages to send, use some form of encryption (known only to you and the recipient, such as PGP) or use some other more secure medium.

  • Develop an orderly filing system for those email messages you wish to keep; delete unwanted ones to conserve disk space.

  • Make arrangements for your email to be forwarded to someone to handle when you go away, or install an automatic reply system advising that you will not be able to respond.

  • Encourage others to communicate with you by email. Ensure you give them your correct email address - where appropriate, include it on your business card and letterhead.

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