IT Services



Nexus quota warning messages


Contents

The Nexus service will warn you about your email storage when it is nearing its maximum level, full and over quota. The following three sections provide more information for if you have received such an email.



1. Your mailbox is almost full notification



1.1. The warning message:

Figure almostfullwarning.png [Your mailbox is almost full warning message]



1.2. Guidance

This message is generated automatically by the server when you exceed 90% of the assigned capacity, or have less than 200 MB remaining, whichever is smaller. Please do not reply to this email as the return account is not actively monitored.

What should you do?
Simply put, you should take steps to remove some content.

We advise you to take some precautions to ensure that your mailbox does not reach its limit. These may include removing items from your Sent Items folder, emptying your Deleted Items and Junk E-Mail folders (both of which count towards your overall mailbox size), or requesting a larger mailbox (which may incur a cost).

N.B. Deleting Sent Items is a two stage process; Any deleted Sent Items are automatically placed into your Deleted Items folder from where you should delete them again in order to reduce your mailbox size.

NOTICE: We are aware of a number of fake messages asking for username and password under the pretence of sorting out various email-related issues. IT Services will never, under any circumstances, ask for these details and particularly your password should never be revealed to anyone and certainly never sent in an email.

You can check for more information about your mailbox via the Self-Registration Pages (log in required) and you can find useful information on the web site regarding mailbox quotas.

If you require assistance in reducing your mailbox size, or would like its quota increased, please contact your local IT support staff or the Help Centre.



2. Mailbox full notification



2.1. The warning message:

Figure fullwarning.png [Your mailbox is full warning message]



2.2. Guidance

This message is generated automatically by the server when you exceed 100% of the assigned capacity. Please do not reply to this email as the return account is not actively monitored.

What should you do?
Simply put, you should take immediate steps to remove some content.

These may include removing items from your Sent Items folder, emptying your Deleted Items and Junk E-Mail folders (both of which count towards your overall mailbox size), or requesting a larger mailbox (which may incur a cost).

N.B. Deleting Sent Items is a two stage process; Any deleted Sent Items are automatically placed into your Deleted Items folder from where you should delete them again in order to reduce your mailbox size.

NOTICE: We are aware of a number of fake messages asking for username and password under the pretence of sorting out various email-related issues. IT Services will never, under any circumstances, ask for these details and particularly your password should never be revealed to anyone and certainly never sent in an email.

You can check for more information about your mailbox via the Self-Registration Pages (log in required) and you can find useful information on the web site regarding mailbox quotas.

If you require assistance in reducing your mailbox size, or would like its quota increased, please contact your local IT support staff or the Help Centre.



3. Mailbox suspended notification



3.1. The warning message:

Figure suspendwarning.png [Your mailbox is suspended warning message]

Your mailbox is suspended and emails are no longer being delivered to it.



3.2. Guidance

This message is generated automatically by the server when you exceed 110% of your assigned capacity. Please do not reply to this email as the return account is not actively monitored.

What should you do?
For the time being you should find that you are still able to access your Oxford Nexus mailbox. Please do this now and remove some content.

These may include removing items from your Sent Items folder, emptying your Deleted Items and Junk E-Mail folders (both of which count towards your overall mailbox size), or requesting a larger mailbox (which may incur a cost).

N.B. Deleting Sent Items is a two stage process; Any deleted Sent Items are automatically placed into your Deleted Items folder from where you should delete them again in order to reduce your mailbox size.

NOTICE: We are aware of a number of fake messages asking for username and password under the pretence of sorting out various email-related issues. IT Services will never, under any circumstances, ask for these details and particularly your password should never be revealed to anyone and certainly never sent in an email.

You can check for more information about your mailbox via the Self-Registration Pages (log in required) and you can find useful information on the web site regarding mailbox quotas.

If you require assistance in reducing your mailbox size, or would like its quota increased, please contact your local IT support staff or the Help Centre.