1. The IT Services Help Centre
Please note: the Resources of
Self-Service Printing, Scanning, Windows and Apple Mac machines have now been
This does not affect the poster printing service or the help desk. Usage of the self-service facilities has been declining over recent years. IT Services is now considering what type of centralised IT resource would better meet the University’s needs.
The IT Services Help Centre is the initial point of contact for all of our front-line user support services. The Help Centre is located on the ground floor at 13 Banbury Road, Oxford, OX2 6NN. Click here for travel instructions and a map.
Help Centre opening hours are: 8:30am - 20:30pm Monday to Friday
If you need help:
2. Help Centre Services
2.1. Using Help Centre Facilities
Only current university members are eligible to use the Help Centre. You should carry your University Card with when when visiting the Help Centre as a means of identification. Admission to the building after 5.30pm requires the production of your University Card.
3. The Help Centre Team
Staff for the Help Centre are drawn from all parts of IT Services. The training they receive for their work in the Help Centre aims to enable all staff to deal with a wide range of common problems. Different staff can also share some of their own specialist expertise with the rest of the team so that the Help Centre can solve a high proportion of requests and problems at the initial stage.
Katherine Craddock is the manager of the Help Centre, assisted by her deputy manager, Stuart Robeson. You can contact the Help Centre managers with any comments or suggestions you have about the service. Please DO NOT email your IT problems to the managers - use the Help Request Form linked from the bottom of the Help Page for this.