The IT Services of the University of Oxford offer a number of services for the repair
and upgrade of personal computers. These range from the Computer Hardware Breakdown Service to a Data Backup and System Re-install Service, as well as the Apple Warranty
Repair Service and general Repair and Upgrade Services detailed here.
Hardware Repairs and Upgrades are operated on a cost recovering basis for University
members' equipment which cannot be repaired under the terms of the Computer Hardware Breakdown Service
. All repairs and
upgrades are carried out with a 90 day warranty on parts and labour unless otherwise advised.
- Hardware Repairs
PCs or Apple Macintosh computers, USB memory sticks and external hard drives.
Typical repair times are 7 to 14 working
- Deficiencies such as insufficient memory or
undersized hard disks can be remedied for a cost well below that of a machine
replacement. Most manufacturers are catered for and many of the parts available
from stock, enabling upgrades to be completed quickly.
- Apple Warranty Repairs
- The Hardware Repair Service is authorized by Apple Sales International to carry
out warranty repairs on Apple Mac computers owned by the University or its
members. Fault diagnosis is usually carried out within 1-2 working days of receiving the
equipment and, for qualifying warranty repair claims, the job is usually completed within
2-3 working days of the arrival of replacement parts.