IT Services

Hardware Repair and Upgrade Services

The IT Services of the University of Oxford offer a number of services for the repair and upgrade of personal computers. These range from the Computer Hardware Breakdown Service to a Data Backup and System Re-install Service, as well as the Apple Warranty Repair Service and general Repair and Upgrade Service detailed here.

Hardware repairs and upgrades are operated on a cost recovering basis for University members' equipment which cannot be repaired under the terms of the Computer Hardware Breakdown Service. All repairs and upgrades are carried out with a 90 day warranty on parts and labour unless otherwise advised.
Hardware Repairs and Upgrades
for PCs or Apple Macintosh computers, USB memory sticks and external hard drives. Typical repair times are 7 to 14 working days. Deficiencies such as insufficient memory or undersized hard disks can be remedied for a cost well below that of a machine replacement. Most manufacturers are catered for.
Apple Warranty Repairs
The Hardware Repair Service is authorized by Apple Sales International to carry out warranty repairs on Apple Mac computers owned by the University or its members. Fault diagnosis is usually carried out within 1-2 working days of receiving the equipment and, for qualifying warranty repair claims, the job is usually completed within 2-3 working days of the arrival of replacement parts.