Hardware Repair/Upgrade Enquiry Form

Please use this form for enquiries about the Hardware Repair and Upgrade Service or hardware consultations. For non-hardware enquiries, visit our main help page.

An online price guide for common repairs/upgrades is available and a service enquiry generally follows these steps:

  1. Fill in the Enquiry Form below
  2. We will reply via email, generally within two working days, providing a preliminary diagnosis and quote, as well as the estimated time required to order parts, if any.
  3. Reply to our email if you would like to proceed with the work, and we will suggest a time for you to drop off your equipment and provide an estimate of when it will be ready.
  4. Before your equipment can be dropped off or any parts ordered, payment of a non-refundable minimum labour charge of £30 including VAT is required via the OUCS On-line Shop. This will be deducted from the total cost of any work carried out but remains with us to cover administrative, preparatory and diagnostic work if you decide not to proceed after a firm quote is made.
  5. If it becomes apparent that the work will cost more than the preliminary quote, we will inform you and await approval.
Hardware Repair/Upgrade Enquiry Form

Please note: fields with a * must be completed.

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Provide up to 6 words, e.g., "Water split on keyboard".

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If applicable, include the make and model of your computer, e.g. Dell Inspiron.

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Is your machine still under warranty? (see note 1 below)

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If you have an undiagnosed hardware fault, include details of symptoms including exact wording of any error messages etc.

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I understand that the £30 minimum labour charge is non-refundable.
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I accept the OUCS and University standard terms and conditions .