1. Introduction

Although local IT staff should always be the first point of contact when you have an ailing machine, the OUCS Help Centre does have some capacity to help with non-booting or malfunctioning personal computers, both PCs and Macintoshes. Where the problems are caused by defective hardware, the Hardware Repair and Upgrade Services can often provide a cost-effective solution. In cases where the hardware is not damaged, the following steps can help to diagnose and fix a range of issues:

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