2. The Help Desk

The Help Desk will make an initial assessment of the problem.
  • If the problem could be caused by a virus, adware or spyware, the Help Desk can try some basic tools for diagnosis and repair.
  • In the case of non-booting XP machines Help Desk can try some of the steps on the OUCS XP fixing page.
  • Network connection problems on machines which have been correctly registered in a department or college can also be checked at the Help Desk and problems such as misconfigured connections and blocked IP addresses eliminated.
Unfortunately some major software problems can only be solved by backing up all data and completely re-installing the operating system. In situations where the Help Desk cannot solve the problem they will book you an appointment with an expert consultant to assess whether a re-install can be avoided.

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