2. The Help Desk
The Help Desk will make an initial assessment of the problem.
- If the problem could be caused by a virus, adware or spyware, the Help Desk
can try some basic tools for diagnosis and repair.
- In the case of non-booting XP machines Help Desk can try some of the steps
on the OUCS XP fixing page.
- Network connection problems on machines which have been correctly registered
in a department or college can also be checked at the Help Desk and problems
such as misconfigured connections and blocked IP addresses eliminated.
Unfortunately some major software problems can only be solved by backing up
all data and completely re-installing the operating system. In situations where the
Help Desk cannot solve the problem they will book you an appointment with an expert
consultant to assess whether a re-install can be avoided.
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