3. The Expert Appointment

The primary purpose of this 30 minute appointment is the ensure that a quick and effective fix has not been overlooked. If the expert has ruled out hardware failure and cannot solve the problem within this time period, an operating system re-install will be the most effective remedy. The expert can provide information on performing a backup and operating system re-install yourself, or you can take advantage of the OUCS Backup and Re-Install Service.

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