Although local IT staff should always be the first point of contact when you have an ailing machine, the OUCS Help Centre does have some capacity to help with non-booting or malfunctioning personal computers, both PCs and Macintoshes. Where the problems are caused by defective hardware, the Hardware Repair and Upgrade Services can often provide a cost-effective solution. In cases where the hardware is not damaged, the following steps can help to diagnose and fix a range of issues:
2. The Help Desk
3. The Expert Appointment
The primary purpose of this 30 minute appointment is the ensure that a quick and effective fix has not been overlooked. If the expert has ruled out hardware failure and cannot solve the problem within this time period, an operating system re-install will be the most effective remedy. The expert can provide information on performing a backup and operating system re-install yourself, or you can take advantage of the OUCS Backup and Re-Install Service.