IT Services



IT Services Hardware Upgrade Service


This service is operated on a cost recovering basis for personal computers owned by University members. Upgrades can be carried out on PCs and Apple Macintosh computers. If performance is being limited by insufficient memory or too small a hard disk, these and other deficiencies can be remedied for a cost well below that of a machine replacement.The service is operated in collaboration with Equinox Maintenance Limited and some equipment is sent off site for upgrades.

Most manufacturers are catered for and depending on part availability, upgrades can often be carried out more quickly than our typical 7 to 14 working day turn-around. Wherever possible, only good quality, branded parts from well-known manufacturers are used, consistent with economic pricing. All work carries a 90 day warranty on parts and labour unless otherwise advised.

Machine Upgrade Price Guidelines - including all parts and labour but excluding VAT
Service Size PC Laptop PC Desktop Mac Laptop Mac Desktop
Memory Upgrade Prices start at £35 but are very variable. We will provide a quote for your specific machine
Hard Disk Replacement * For other sizes please ask
320 GB (SATA) £78
(SATA) £78
750 GB (SATA) £98
(SATA) £98
1 TB (SATA) £112 (SATA) £96 (SATA) £112 (SATA) £96
2 TB
(SATA) £155
(SATA) £155
120 GB (SSD) £126
(SATA) £126
240 GB (SSD) £186
(SATA) £186
External USB Hard Disk Enclosure
includes fitting the machine's internal Hard Disk into the caddy

£ 45
Upgrading the System Board

Please ask
Please ask
Adding a Firewire Card
£ 55 £ 30 £ 55 £ 30
Adding PCI-Express card
£ 55 £ 65 £ 55 £ 65
Adding an Interface (USB, Parallel or Serial port)
£ 55 £ 35 £ 65 £ 55
Adding a TV/Teletext card
£ 50
Adding a Sound Card or upgrading Video Card
Please ask about this for your desktop machine
Adding a CD-RW/DVD drive

Please ask
Please ask
Adding a DVD-RW drive

Please ask Please ask Please ask
Last price update: May 2nd, 2013

We will fit parts which you have purchased elsewhere at a rate of £60+VAT per hour for labour. The minimum charge is £35 inc VAT. Please note, however, that we do not provide any warranty for parts we have not sourced and will make an additional charge for removal if this proves necessary for supplied parts which are faulty or non compatible.

* If you require a data backup or operating system re-install in conjunction with this service we offer a discount on the total price - please ask via the enquiry form.

To take up the Hardware Upgrade Service please follows these steps:
  1. Fill in the Enquiry Form below
  2. If it is essential to you that the work on your equipment be carried out on site, please specify this in the 'Full details' section of the form. Please be aware that the requirement for on site work could lead to some delay in the turn-around time.
  3. We will reply via email, generally within two working days.
  4. If you would like to proceed with the work, please bring the machine into IT Services, Banbury Road site between the times stated in the reply.
  5. Before (or whilst) you drop off your equipment, payment of a non-refundable minimum labour charge of £35 including VAT is required via the IT Services On-line Shop. This will be deducted from the total cost of any work carried out but remains with us to cover administrative, preparatory and diagnostic work if you decide not to proceed after a firm quote is made.
  6. If it becomes apparent that the work will cost more than the preliminary quote, we will inform you and await approval.
Hardware Upgrade Enquiry Form

*Please note* All fields must be completed.

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Provide up to 6 words, e.g., "Water split on keyboard".

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Include the make and model of your computer, e.g. Dell Inspiron.

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How do I find the serial number? Suggestions for PC and for Mac.

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Is your machine still under warranty? (see note 1 below)

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If you have an undiagnosed hardware fault, include details of symptoms including exact wording of any error messages etc.

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I understand that the £35 minimum labour charge is non-refundable.
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I accept the IT Services and University standard terms and conditions .
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Enter the characters you see in the image.
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Please book Apple Macs warranty repairs in via the Apple Warranty Repairs form. Hardware problems or upgrades for any other machines under warranty should normally be referred to the supplier/manufacturer since hardware modifications by third parties may invalidate the warranty.