Help Resources and Trouble-shooting Guides

General Information

• What to do if you have a sick computer
• A beginner's guide on how to try and diagnose basic problems.

Sources of Help

• Various sources of practical help within and around the University.
• A selection of software and hardware manufacturers' online support pages.

Email Problems

• Configuring email clients
• Phishing emails

Virus Problems

• Sophos FAQ
• Adware and Spyware

VPN Problems

• Frequently Asked Questions about the VPN service

HFS Problems

• HFS help page

Network Problems

• Contact your local IT officer in the first instance
• Network services

Windows XP Information

• Trouble-shooting Windows XP system and startup problems
• Backing-up a non-booting Windows XP system
• Re-installing a Windows XP system

Monitor Problems

• A technical guide on diagnosing monitor problems.

Microsoft Support CDs

• THE support resource for Microsoft products - 40 CDs online!