1. Introduction

This document gives some basic advice about troubleshooting your personal computer system. It is not intended to be a complete guide to all possible problems. However, even if you are a non-technical person, there are some simple steps you can take to try and diagnose a problem. Even if you don't manage to solve a problem yourself, hardware and software suppliers and help desk staff will be in a much better position to help you if you have managed to perform some basic troubleshooting procedures before you contact them.

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