4. Hardware Problems
- If your machine is still under its manufacturer's warranty: then
contact the manufacturer or supplier for advice on how to get the machine repaired.
Details can usually be found on their web site.
- If your machine is registered on the OUCS Breakdown Cover scheme: then
request an engineer call-out.
- For advice on getting the problem fixed at OUCS, see our Repair/Upgrade Enquiry Form and
Even though your machine may have a serious hardware problem, you may still be able to get a copy of your data from the hard disk using the OUCS Backup and Reinstall Service.
If your machine's hard disk itself has a serious hardware fault, recovering any data from it will require the services of a specialised data recovery company. These services are often expensive but may offer a "no recovery, no fee" charging system.
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