1.1. HFS backup cancellation report

Why have I received this email?

You have received this email because you exceeded one of the limits set for the backup service. The email will specify which of the three possible limits has been breached:

Daily transfer limit
There is a daily transfer limit of the amount of data machines can upload to the HFS. Receiving this email means that your backup was cancelled after the HFS received the amount specified, and so it did not complete. Your account will have been locked.
Backup duration limit
Backups running for over 10 hours are automatically cancelled. The account will not have been locked.
Slow transfer speed
Backups transferring data at a very slow rate (under an average of 10kB/s for an hour) are automatically cancelled. The account will not have been locked.

When will I receive this email?

You will generally receive this email immediately after breaching a limit.

Action required

If your account exceeded the daily transfer limit and was locked, and it is newly registered (up to 14 days old for desktops and 28 days for servers), then it will be automatically unlocked the next day (at 10:00 for desktops/laptops, 14:00 for servers). This is because high volumes of data are common during the initial backup period, but such volumes should not be common thereafter. When you resume backing up, TSM will pick up from where it last left off.

If your account exceeded the daily transfer limit and was locked but is not newly registered, please contact hfs@ox.ac.uk. Once unlocked, it is then advisable to run a manual backup to continue the backup process.

If your account exceeded the backup duration limit then it may be that you were transfering a very large amount of data. Alternatively, as is the case if your account exceeded the slow transfer limit, it may be that there is a problem with backing up your machine. Please see our page on troubleshooting slow backups.

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