2. User-initiated emails

Sometimes an action that you perform as TSM account owner may result in an email being sent to you. Manual review, approval and/or action may be required on your part.

2.1. TSM client nodename was successfully registered

Why have I received this email?

You have received this email to indicate that you have successfully registered a TSM node; you should now download and install the TSM backup software.

When will I receive this email?

You will generally receive this email immediately after registering a node through the TSM self-registration page.

Action required

Registering the node is the first step in getting started.

2.2. Request to re-register nodename for daily backup

Why have I received this email?

You have received this email because you requested for a node to have its registration changed from a weekly backup to a daily backup.

When will I receive this email?

You will generally receive this email immediately after making the request to re-register. The re-registration process is mostly automatic but if the HFS Team feel there is an issue then they will contact you: the content of such an email will vary depending on the issues or questions that require a response.

Action required

Respond to the questions provided by the HFS Team.

2.3. Request for OX_HFS_B6 registration for node nodename

Why have I received this email?

You have received this email because you requested for a node to be registered as a large server. This means that the server concerned already has several terabytes of data on it; it would be allowed to back up up to 300GB per day, rather than the 200GB per day limit for standard servers.

When will I receive this email?

You will generally receive this email immediately after making a request to register a large server. A call will then be automatically logged in our call management system, and shortly afterwards you will receive an email from the HFS Team with a list of questions in relation to your large server request . Although the set of questions is standard, requests of this nature are relatively uncommon and therefore such emails are sent manually.

Action required

Respond to the questions provided by the HFS Team.

2.4. Confirmation of TSM client deletion

Why have I received this email?

You have received this email because an account registered to your email address has been deregistered from the TSM backup service.

When will I receive this email?

You will generally receive this email immediately after deregistering the node through the TSM self-registration page.

Action required

If you did not intend for this to happen, please contact the hfs@ox.ac.uk urgently.

If you did intend to deregister the node, please ensure that the TSM software is removed from the machine by following the TSM removal instructions.

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