3. Installing the TSM Software

Below are frequently asked question when installing the TSM Client Software

3.1. Why won't TSM accept my nodename and password?

If your nodename and password combination aren't accepted, visit the Self Registration Page to double-check your registered nodename and to reset your password if necessary.

3.2. Why won't the installation package unzip?

You need to have local administrative rights to perform the installation. You may need to speak to your local IT staff if they manage your machine, and to ask them to install TSM for you.

3.3. How do I upgrade to a newer version of TSM?

To upgrade TSM, you only need to install the latest version that is available for your operating system. Just install the new software as documented via the client-specific instructions linked from the clients page.

3.4. What is the minimum recommended version of TSM?

3.4.1. Introduction

We recommend installation of the latest appropriate version of TSM that is available on the HFS web pages - the latest version contains bug fixes and improvements on earlier versions. Because of security vulnerabilities, the minimum secure version for TSM is as follows:
  • Windows XP/Vista/2003/2008 -
  • Mac OS X 10.6 (Snow Leopard)-
  • Mac OS X 10.5 (Leopard)-
  • Mac OS X 10.4.7+ (Tiger) -
  • Linux -
  • Solaris 9 & 10 - (SPARC) or (x86)
  • Netware 6.50 -

With the exception of Mac OS X 10.4.7+, only versions of these operating systems that can run TSM 5.5 or higher are supported. For a list of these supported versions, and instructions on how to download and install TSM on them, please see our clients page.

If you are running Mac OS X but unsure which exact version it is, you can check by clicking on the Apple icon at the top left of your screen and selecting [About This Mac] from the menu; the version of Mac OS X installed on your machine will be listed in the window.

3.4.2. Bypassing the security vulnerability

If you are not running any of the operating systems listed above, then you can still reconfigure your old version of TSM to make it secure - please see our page on bypassing the security vulnerability.

3.4.3. Further information about upgrading

Please note that upgrading may not carry over any edits to the Domain option in your client configuration. If you have made edits to this, you will have to reapply them - please see our FAQ item ??. Windows users should also check their Exclude statements too, if they have edited them in the past - see further FAQ ?? and in general FAQ ??.

If you experience problems whilst updating the software, please look at our FAQ section on Installing TSM to see if there is a solution there.

3.5. Why was my TSM client configuration not reporting to the correct server?

This could be due to a number of reasons but is normally because the client has been de registered and then re registered by the owner. In order to ensure stability and availability of our services the Backups are spread across a number of servers. Therefore, when clients register they may not be placed on the same server - this is certainly the case if registrations are not at the same time even if it is for the same machine.

Other reasons could be:
  • The client has not communicated with the servers for a long period of time and have been removed from the servers and therefore forcing the client to be re registered. See FAQ
  • An old dsm.opt was already on the client and detected and used during the installation process

3.6. How do I access TSM/HFS services behind a firewall?

On this subject please see further our page on connecting to the HFS through a firewall.

3.7. How can I back up a dual-boot machine?

You will need a TSM client for each operating system. Register separately for each of your two (or three) operating systems for HFS TSM Backup via the registration pages. This will give you TSM Client nodenames of the form username-text-department/college, e.g. abcd1234-windows-exeter and abcd1234-linux-exeter. You should then obtain and install the latest TSM Client software for each operating system, from the Getting Started link from the front page of the HFS web pages.

Please make sure to exclude each operating system's files from the other, so that e.g. your Windows partition does not back up your Linux files or vice versa, to ensure that the HFS does not receive your data twice. For instructions on this please see how to exclude files and folders from backup.

Please also note that TSM does not support cross-platform backup/restores, meaning that you should not attempt to back up data from two different operating systems in one account, nor to restore data backed up by one operating system to another.

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