5. KBWIN0005 - "ANS1252W The server you are connected to does not support this function"

Summary This article will assist you in locating the reason that TSM is reporting error ANS1252W on your machine.
Symptom Error message "ANS1252W The server you are connected to does not support this function" occurs when you attempt to start the TSM client software.
Cause This message is misleading, and is only reported by early versions of TSM 6.1. It occurs when the TSM client is unable to connect to the HFS server.
Resolution Please follow these troubleshooting steps:
  1. Is your TSM account locked? Go to the TSM self-registration page, and from your node list select [View client information]. The status for 'Locked?' will be either:
    1. Yes - please contact hfs@ox.ac.uk and ask for your node to be unlocked.
    2. No - please proceed to the next point.
  2. Are you able to access the internet?
    1. Yes - please proceed to the next point.
    2. No - there is a local network connectivity issue: please resolve this before attempting to use TSM.
  3. Are you connected directly to the Oxford University network (i.e. not via wireless or VPN)?
    1. Yes - please proceed to the next point.
    2. No - ensure VPN is running and connected.
  4. If you have still not resolved the issue, please upgrade to the latest version of TSM from our page on downloading TSM for Windows. Then check what, if any, error message you still receive. Please use the network troubleshooting guide for further advice and support.
Status Applies to older versions of TSM 6.1 only (TSM 6.1.2); either your node is locked or you do not have sufficient network connectivity to run TSM.
More Information
Applies To TSM, HFS, Windows

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