16. KBMAC0002 - "ANS1971E The remote client agent (dsmagent) could not be started" or "ANS5179E TSM is unable to continue. Exiting program".
| Summary | This article will guide you through resolving the error message "ANS1971E The remote client agent (dsmagent) could not be started" or "ANS5179E TSM is unable to continue. Exiting program" when you try to run TSM. |
| Symptom | When trying to run TSM, the error message "ANS1971E The remote client agent (dsmagent) could not be started" (TSM 5.5.2) or "ANS5179E TSM is unable to continue. Exiting program" (earlier versions of TSM 5.5) is returned. |
| Cause | This message occurs because of an incompatibility between early versions of TSM 5.5 and Java Update 4 on Mac OS X 10.5.7. The TSM graphical interface is affected but both scheduled and command line backups will still function. |
| Resolution | The issue is fixed from TSM 5.5.2.3 onwards: please upgrade to the latest version of TSM for Mac OS X 10.5 from the HFS clients page. |
| Status | |
| More Information | |
| Applies To | TSM |
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