19. KBMAC0005 - "ANS1217E Server name not found in System Options File" (Mac)
|Summary||This article will guide you through resolving the error message "ANS1217E Server name not found in System Options File" when you try to run TSM on a Mac.|
|Symptom||When trying to run TSM, the error message "ANS1217E Server name not found in System Options File" is returned, followed by "ANS5179E TSM is unable to continue. Exiting program" is returned.|
|Cause||Possible Cause - TSM is not configured, because the client did not connect to the HFS server when TSM was installed, and so no settings were saved in the TSM configuration files. For all accounts bar those using the VPN-based backup service, a direct connection to the university network, without VPN running, is required in order to install and run TSM. Accounts on the VPN-based backup service instead need VPN to be installed and running, and a connection to the internet.|
|Resolution 1||Firstly, for a normal TSM account, check that you have a direct connection to the university network,
without VPN running. (If you
are registered with the VPN-based backup service, do start up VPN).
Then, in Finder, go to
|Resolution 2||If that does not work then you need to
force TSM to reconfigure by removing the faulty TSM configuration files: use Finder to browse to the folder
|Applies To||TSM, Mac|
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