33. KBGEN0001 - ANS2622S An invalid ID or password was submitted.

Summary This article will guide you through resolving the error message "ANS2622S An invalid ID or password was submitted" when you try to run TSM
Symptom When trying to run TSM, the error message "ANS2622S An invalid ID or password was submitted" is returned.
Cause 1 Possible Cause - TSM on your machine is configured with the wrong nodename.
Resolution 1 Check your TSM nodename via the TSM backup client information page. Then start the TSM Backup client program and answer Yes to the error message that displays. At the TSM main window, choose the Edit menu and [Preferences] option. The General tab should display. Change the entry in the Nodename field to the Nodename registered - typically of the form Username-freetext-Department/college. Click OK and restart the TSM Backup Client program. After doing this, Windows users should proceed to follow the instructions in our page on updating the TSM scheduler in Windows to ensure that their scheduler is correctly configured.
Cause 2 Possible Cause - TSM on your machine is configured to connect to the wrong HFS TSM server.
Resolution 2 Check which server you should be contacting via the TSM backup client information page and note the value in the Server column for the TSM nodename of your machine. This value will correspond to the last two characters of one of the Server Names in the table below.
Server Name DNS Name IP Address Port HFS Service
OX_HFS dsma.ox.ac.uk 163.1.219.9 2000 Archive
OX_HFS_B1 dsmb1.ox.ac.uk 163.1.219.1 1500 Desktop backup
OX_HFS_B3 dsmb3.ox.ac.uk 163.1.219.3 1600 Desktop backup
OX_HFS_B5 dsmb5.ox.ac.uk 163.1.219.5 1700 Desktop backup
OX_HFS_B7 dsmb7.ox.ac.uk 163.1.219.7 1800 Desktop backup
OX_HFS_B2 dsmb2.ox.ac.uk 163.1.219.2 2500 Server backup
OX_HFS_B4 dsmb4.ox.ac.uk 163.1.219.4 2600 Server backup
OX_HFS_B6 dsmb6.ox.ac.uk 163.1.219.6 2700 Large server backup
OX_HFS_B8 dsmb8.ox.ac.uk 163.1.219.8 2800 Server backup
OX_HFS_B10 dsmb10.ox.ac.uk 163.1.219.15 2900 Server backup
OX_HFS_B12 dsmb12.ox.ac.uk 163.1.219.16 3300 Large server backup
OX_HFS_VPN dsmvpn.ox.ac.uk 163.1.219.10 3200 Desktop VPN-based backup
OX_HFS_DD1 dsmbdd1.hfs.ox.ac.uk 163.1.219.13 3400 TSM for VE server backup
To check if you are connecting to the correct HFS TSM server, note the DNS Name and Port from the table above, then start the TSM backup client program and answer Yes to the error message that displays. At the TSM main window, choose the Edit menu and [Client Preferences] option. Select the Communication tab. Ensure that the value in the Server Address field corresponds to the DNS name and the value in the Server Port field corresponds to the Port from the table above. If they do not, amend them to their correct values, click OK and restart the TSM Backup Client program. After doing this, Windows users should proceed to follow the instructions in our page on updating the TSM scheduler in Windows to ensure that their scheduler is correctly configured.
Status
More Information
Applies To TSM

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