37. KBGEN0006 - During installation, TSM does not prompt for a nodename or password; when run, it tries to use an incorrect nodename.
|Summary||This article will guide you through what to do when TSM apparently installs gets installed without a nodename being entered.|
|Symptom||During installation, TSM does not ask for a nodename or password; when run, TSM may report that your account is locked, or that you have entered the wrong nodename or password.|
|Cause||When the TSM installer package is run, the program will normally ask you to enter both the TSM nodename
that you have registered and the password that goes with it. However, if TSM has ever previously been installed on your machine, then the TSM installer will
assume that you are upgrading an earlier version of TSM (even if the older version has long since been uninstalled). It will pick up on the
TSM nodename used previously, and will therefore not ask you to enter one. After this installation has completed, when you run TSM, one of the following will happen:
In order to force TSM to prompt you for your new nodename, you need to remove the file(s) where the old
information is stored. For Windows, this is
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