35. KBGEN0003 - "ANS1361E Session rejected: The specified node name is currently locked"
|Summary||This article will guide you through resolving the error message "ANS1361E Session rejected: The specified node name is currently locked" when you try to run TSM.|
|Symptom||When trying to run TSM, the error message "ANS1361E Session rejected: The specified node name is currently locked" is returned.|
|Cause 1||Possible Cause - You exceed the daily quota of 150GB (desktop/laptop clients), 300GB (server clients) or 400GB
(large server clients) in one day, and so your account was automatically locked.
The registered contact email address will have been
sent an automatic message to inform you of this action, asking that the reasons for such a large
data send be investigated. This email is explained further in our section on
HFS backup cancellation reports. Common reasons for such
a large data send are as follows.
|Resolution 1||Except in the cases of initial backups, we ask you to review the Acceptable Use Guidelines
and contact us at firstname.lastname@example.org detailing the cause of the
large data send. If you are unsure of the cause, please send us your
TSM log and configuration files, making sure to include
|Cause 2||Possible Cause - The TSM account was moved to daily backup. If you have requested to move the backups of a machine from a scheduled weekly backup to a scheduled daily backup, then the old weekly backup account will have been locked.|
|Resolution 2||You will need to reconfigure your TSM client to connect to the correct TSM server. This is detailed in our page on changing from weekly to daily backups.|
|Cause 3||Possible Cause - The TSM account was de-registered. If the owner of the machine has requested that the node be removed from the HFS backup service, then the account will have been locked pending deletion. If you have deregistered an account and are trying to use a new nodename on your machine, then it is likely that TSM is trying to use the old, deregistered nodename: on this see 38. KBGEN0006 - During installation, TSM does not prompt for a nodename or password; when run, it tries to use an incorrect nodename..|
|Resolution 3||Please contact us at email@example.com if you want this machine to remain registered for the backup service.|
|Cause 4||Possible Cause - The TSM account was manually locked by the HFS Team. In this case you should have already received an email explaining why this was done.|
|Resolution 4||Please contact us at firstname.lastname@example.org to determine the reason for this.|
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