31. KBNIX0008 - "Configuration of the TSM client software failed as it was not possible to contact some of the TSM servers."

Summary This article will guide you through resolving the error message "Configuration of the TSM client software failed as it was not possible to contact some of the TSM servers" when you try to run TSM.
Symptom When trying to install TSM the following error message is returned: "Configuration of the TSM client software failed as it was not possible to contact some of the TSM servers. Please try to reconfigure the software later by running /opt/tivoli/tsm/client/ba/bin/HFSsetup.sh. If that is unsuccessful please contact hfs@ox.ac.uk including the installation log."
Cause 1 Possible Cause - On Fedora 18 and Ubuntu 13.04, this error message can be caused by the glibc error described in the previous HFS Knowledgebase item.
Resolution Check tsm-install.log to see if it contains the line "dsmc exited abnormally. Signal: 6 (SIGIOT, SIGABRT)". If it does, refer to 30. KBNIX0007 -"ANS2614S A protocol error occurred in communications between the client and the server" and/or "The server code is down-level" (GUI) and/or "Aborted (core dumped)" (command line) on Fedora 18 or Ubuntu 13.04.
Cause 2 Possible Cause - TSM was not able to connect to the relevant HFS server. Check that you have either a wired connection on the University network or else an Oxford eduroam connection or a VPN connection to the University network.
Resolution
Status
More Information
Applies To TSM, Linux

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