15. KBWIN0015 - "ANS40561 Pre-requisite Microsoft Windows hotfix... is not installed."

Summary This article will guide you through resolving the error message "ANS40561 Pre-requisite Microsoft Windows hotfix... is not installed." when you try to run a manual backup in Windows 2003. The hotfix mentioned is KB940349, KB934016, or else both KB940349 and KB934016.
Symptom When trying to run a manual backup in Windows 2003 the error message "ANS40561 Pre-requisite Microsoft Windows hotfix... is not installed." is returned.
Cause The hotfixes KB940349 and KB934016 are required for TSM to be able to back up System State correctly. If you try to back up System State manually then you may receive the above message regarding one or both of these hotfixes.
Resolution 1 Check whether the hotfix(es) referred to is/are installed on the system. They are available for download from Microsoft at http://support.microsoft.com/kb/940349 and http://support.microsoft.com/kb/934016 respectively.
Resolution 2 If you still receive the above error message regarding KB940349 even after installing this hotfix, then this is due to a bug in TSM 6.3.0 and 6.3.1. Once the hotfixes are installed, you should find that you are able to back up System State. This bug has been logged by IBM as IC90610 and is due to be fixed in TSM 6.3.2.
Status
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Applies To TSM 6.3, Windows 2003

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