7. KBWIN0007 - "File Not Found" when attempting to restore data
| Summary | This article will guide you resolving a "File not found" warning message when attempting to perform a restore |
| Symptom | After selecting which files/folders to restore and clicking Restore, the task list appears
and states "Preparing".
After a period of time an warning message states "File not found". Clicking OK takes you back
to the restore screen.
|
| Cause | Possible Cause - A possible cause is that you are attempting a restoring from an old
machine to a new machine
and have left the Original location option set instead of selecting an alternative location -
this is required as when using the original location
the system uses the UNC path of the original files, e.g. \\oldnodename\c$\etc. Alternatively, perhaps
your machine has been renamed between backup and restore: in this case too, the UNC paths would not match. |
| Resolution | Please follow the instructions restoring data to a new machine.. |
| Status | You must select Following location when restoring data to a different machine, and then select a place to restore data to. |
| More Information | |
| Applies To | TSM, Windows, Restoring |
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