9. KBWIN0009 - "Failed to install client. Please contact the HFS, quoting return code: 1603"
|Summary||This article will guide you through resolving the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" during TSM client installation.|
|Symptom||When trying to install TSM, the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" is returned, stopping the installation from continuing. There are three possible causes.|
|Cause 1||The most likely cause is that the user is attempting to install TSM with insufficient privileges.|
|Resolution 1||Please check that you are logged on as a user with administrative privileges; if not, please do so, and then try again.|
|Cause 2||Alternatively, a current TSM service may still be running, thus preventing a new installation.|
|Resolution 2|| Try stopping this service in
|Cause 3||Lastly, it may be that the version of TSM that you are trying to install is not supported on your version of Windows - e.g. the latter is Windows 2000 (not supported in TSM 5.4 or higher), or it is 64-bit but the chosen TSM installation package is for 32-bit Windows.|
|Resolution 3||Check that you are running a supported version of Windows via our downloading page.|
If this error code is still reported a second time by the installer after
a reboot and when you are logged on as an administrator, please contact the Help Centre, stating your version of Windows and
including the TSM log files
|Applies To||TSM, Windows|
Up: Contents Previous: 8. KBWIN0008 - Message "File Already Exists" followed by "File is Read Only - Force Overwrite" which just repeats when attempting to restore data Next: 10. KBWIN0010 - "Failed to install client. Please contact the HFS, quoting return code: 1618"