9. KBWIN0009 - "Failed to install client. Please contact the HFS, quoting return code: 1603"
| Summary | This article will guide you through resolving the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" during TSM client installation. |
| Symptom | When trying to install TSM, the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" is returned, stopping the installation from continuing. There are three possible causes. |
| Cause 1 | The most likely cause is that the user is attempting to install TSM with insufficient privileges. |
| Resolution 1 | Please check that you are logged on as a user with administrative privileges; if not, please do so, and then try again. |
| Cause 2 | Alternatively, a current TSM service may still be running, thus preventing a new installation. |
| Resolution 2 | Try stopping this service in Control Panel > Administrative Tools >
Services, and then restarting the
installation. If the error persists then it can usually be solved by rebooting the machine. |
| Cause 3 | Lastly, it may be that the version of TSM that you are trying to install is not supported on your version of Windows - e.g. the latter is Windows 2000 (not supported in TSM 5.4 or higher), or it is 64-bit but the chosen TSM installation package is for 32-bit Windows. |
| Resolution 3 | Check that you are running a supported version of Windows via our downloading page. |
| Status | |
| More Information |
If this error code is still reported a second time by the installer after
a reboot and when you are logged on as an administrator, please contact the Help Centre, stating your version of Windows and
including the TSM log files tsm-install.log and msi.log. You can see how to find these from the FAQ item 30. KBGEN0001 - ANS2622S An invalid ID or password was submitted..
|
| Applies To | TSM, Windows |
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