9. KBWIN0009 - "Failed to install client. Please contact the HFS, quoting return code: 1603"

Summary This article will guide you through resolving the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" during TSM client installation.
Symptom When trying to install TSM, the error message "Failed to install client. Please contact the HFS, quoting return code: 1603" is returned, stopping the installation from continuing. There are three possible causes.
Cause 1 The most likely cause is that the user is attempting to install TSM with insufficient privileges.
Resolution 1 Please check that you are logged on as a user with administrative privileges; if not, please do so, and then try again.
Cause 2 Alternatively, a current TSM service may still be running, thus preventing a new installation.
Resolution 2 Try stopping this service in Control Panel > Administrative Tools > Services, and then restarting the installation. If the error persists then it can usually be solved by rebooting the machine.
Cause 3 Lastly, it may be that the version of TSM that you are trying to install is not supported on your version of Windows - e.g. the latter is Windows 2000 (not supported in TSM 5.4 or higher), or it is 64-bit but the chosen TSM installation package is for 32-bit Windows.
Resolution 3 Check that you are running a supported version of Windows via our downloading page.
Status
More Information If this error code is still reported a second time by the installer after a reboot and when you are logged on as an administrator, please contact the Help Centre, stating your version of Windows and including the TSM log files tsm-install.log and msi.log. You can see how to find these from the FAQ item 33. KBGEN0001 - ANS2622S An invalid ID or password was submitted..
Applies To TSM, Windows

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