12. KBWIN0012 - "Failed to install client. Please contact the HFS, quoting return code: 1633"

Summary This article will guide you through resolving the error message "Failed to install client. Please contact the HFS, quoting return code: 1633" during a TSM Client Installation.
Symptom When trying to install TSM, the error message "Failed to install client. Please contact the HFS, quoting return code: 1633" is returned, and the installation fails.
Cause This error code 1633 indicates an incompatibility between the version of Windows and that of TSM.
Resolution Windows can be 32-bit or 64-bit, and TSM needs to match it. Windows is usually 32-bit, so the normal reason for this error is an attempt to install 64-bit TSM software on 32-bit Windows. On which version to download, please see our TSM for Windows download page.
Status
More Information
Applies To TSM, Windows

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