4. KBWIN0004 - "Run-time error '5': Invalid procedure call or argument"

Summary This article will guide you through a number of checks to ensure that you have the appropriate network connectivity to install the TSM Client Software. In addition to the error message displayed the %temp%/tsm-install.log will contain repeated "winsock" errors
Symptom Error message "Run-time error '5': Invalid procedure call or argument" occurs when attempting to install the TSM Client - this happens after the TSM Client software has been downloaded and occurs during the installation routine
Cause This happens due to the client not being able to connect to any of the HFS Servers - during the installation routine
Resolution Please follow these troubleshooting steps to ensuring you have the appropriate connectivity:
  1. Are you able to access the internet?
    1. Yes - please proceed to next point
    2. No - there is a local network connectivity issue, please resolve this before attempting to use the TSM Services
  2. Are you connected directly to the Oxford University Network? (i.e. not via Wireless or VPN)
    1. Yes - please proceed to next point
    2. No - ensure VPN is running and connected
Status You must have sufficient network connectivity in order to successfully complete the TSM Installation
More Information Windows
Applies To TSM, HFS, Windows

Up: Contents Previous: 3. KBWIN0003 - "Run-time error '53': File not found" Next: 5. KBWIN0005 - "ANS1252W The server you are connected to does not support this function"