14. KBWIN0014 - "Unknown system error. Please check the TSM Error Log for any additional system information", followed by "ANS5179E TSM is unable to continue. Exiting program."

Summary This article will guide you through resolving the error message "Unknown system error. Please check the TSM Error Log for any additional system information", followed by "ANS5179E TSM is unable to continue. Exiting program", when you try to run TSM.
Symptom When trying to run TSM the error message "Unknown system error. Please check the TSM Error Log for any additional system information" is returned, followed by "ANS5179E TSM is unable to continue. Exiting program." However, there is no problem with running scheduled backups, as reported in dsmsched.log and at the online facility for checking TSM scheduled backups.
Cause These error messages are returned when TSM for Windows is run within an account which does not have the appropriate permissions.
Resolution To run TSM on Windows for the purposes of a manual backup or a restore, it is necessary either to be logged on as a user with administrative permissions, or else to follow the instructions on our page on backing up in Windows as a non-administrative user.
Status
More Information TSM, Windows
Applies To TSM

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