TSM for Mac Help and Support

We aim to provide as much assistance as possible to support your use of the TSM backup service. Our online content should support your general day-to-day needs and ensure you can complete commons tasks, resolve known issues and find the answers to frequently asked questions.

Help and Support

• Help and support home page
• Frequently asked questions
• Knowledgebase - error messages, and their solutions
• Best practice for use of TSM and the HFS
• Acceptable use guidelines for using HFS backup services

Troubleshooting Guides

• Standard TSM emails
• Troubleshooting MISSED/FAILED/SEVERED scheduled backups
• Troubleshooting slow backups
• Backing up machines which have high file counts

Account (Node) Management

• Getting started with TSM backups
• Registering a node
• Renaming TSM nodes
• Changing node ownership
• Deregistering a node
• Leaving, or no longer require backup services?
• Change from a weekly to daily scheduled backups

Downloading/Installing/Removing the TSM Software

• Downloading the software
• Installing the software
• Upgrading TSM
• Connecting to the HFS through a firewall
• Removing the software

Backup - The Basics

• Managing your backups
• Performing a manual backup
• Preparing for scheduled backups
• Exclusions - what isn't included in the backups?
• How to exclude files and folders from backup
• How to check that backups ran successfully
• How to set a machine to switch on and off for scheduled backups
• How to configure OS X 10.8 (Mountain Lion) sleep settings for backup and restore

Backup - Advanced

• Backing up Mac data encrypted with FileVault
• Backing up over wireless
• Backing up from outside the university network (over VPN)
• How to encrypt files for backup
  • Encrypting backups using versions 5.5 (and later) of the TSM client
• Backing up open files with TSM
• Backing up virtual machines/VMware with TSM
• TSM Security

The TSM Scheduler

• Setting up a new TSM scheduler
• Checking the TSM scheduler
• Restarting the TSM scheduler
• Stopping the TSM scheduler

Restoring

• Restoring your data
• How to recover your entire system

What other help is there?

Further to the online support there is also a Help Centre to provide first line support for the TSM applications and beyond that is the HFS Team that provides second line support and ensure the day-to-day running of the OUCS Backup Service is maintained.