We aim to provide as much assistance as possible to support your use of the TSM backup service. Our online content should support your general day-to-day needs and ensure you can complete commons tasks, resolve known issues and find the answers to frequently asked questions.

Help and Support

• Knowledgebase - error messages, and their solutions
• How to send us your log files
• Troubleshooting Guides
  • Standard TSM emails
  • Troubleshooting TSM client setup
  • Troubleshooting network connectivity 1 - the basics
  • Troubleshooting network connectivity 2 - advanced: tracert
  • Troubleshooting network connectivity 3 - advanced: name resolution
  • Troubleshooting network connectivity 4 - advanced: firewall / anti-virus
  • Troubleshooting MISSED/FAILED/SEVERED scheduled backups
  • Troubleshooting slow backups

Account (Node) Management

• Getting started with TSM backups
• Registering a node
• Renaming TSM nodes
• Changing node ownership
• Deregistering a node
• Leaving, or no longer require backup services?
• Change from a weekly to daily scheduled backups

Downloading/Installing/Removing the TSM Software

• Downloading the software
• Installing the software
  • Interpreting the TSM installation log
• Upgrading TSM
• Connecting to the HFS through a firewall
• Removing the software

Backup - The Basics

• Performing a manual backup
• Preparing for scheduled backups
• Exclusions - what isn't included in the backups?
• How to exclude files and folders from backup
• Checking the TSM scheduler for Windows
• How to check that backups ran successfully
• How to set a machine to switch on and off for scheduled backups

Backup - Advanced

• Backing up in Windows as a non-administrative user
• Restoring Windows files without their permissions
• Backing up over wireless
• Backing up from outside the university network (over VPN)
• How to encrypt files for backup
  • Encrypting backups using versions 5.5 (and later) of the TSM client
• Backing up open files with TSM
• Backing up virtual machines/VMware with TSM
• TSM Security

The TSM Scheduler

• Setting up a new TSM scheduler
• Starting and checking the TSM Scheduler
• Restarting the TSM Scheduler
• Updating the TSM Scheduler
• Stopping the TSM Scheduler

Restoring

• Restoring your data
• How to recover your entire system

FAQ

• Frequently asked questions
• Help and support home page
• Acceptable use guidelines for using HFS backup services

What other help is there?

Further to the online support there is also a Help Centre to provide first line support for the TSM applications and beyond that is the HFS Team that provides second line support and ensure the day-to-day running of the OUCS Backup Service is maintained.