We aim to provide as much assistance as possible to support your use of the TSM backup service. Our online content should support your general day-to-day needs and ensure you can complete commons tasks, resolve known issues and find the answers to frequently asked questions.
- Help and Support
- Troubleshooting Guides
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- Standard TSM emails
- Troubleshooting TSM client setup
- Troubleshooting network connectivity 1 - the basics
- Troubleshooting network connectivity 2 - advanced: tracert
- Troubleshooting network connectivity 3 - advanced: name resolution
- Troubleshooting network connectivity 4 - advanced: firewall / anti-virus
- Troubleshooting MISSED/FAILED/SEVERED scheduled backups
- Troubleshooting slow backups
- Backing up machines which have high file counts
- Account (Node) Management
- Downloading/Installing/Removing the TSM Software
- Backup - The Basics
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- Managing your backups
- Performing a manual backup
- Preparing for scheduled backups
- Exclusions - what isn't included in the backups?
- How to exclude files and folders from backup
- Checking the TSM scheduler for Windows
- How to check that backups ran successfully
- How to set a machine to switch on and off for scheduled backups
- Backup - Advanced
- The TSM Scheduler
- Restoring
Further to the online support there is also a Help Centre to provide first line support for the TSM applications and beyond that is the HFS Team that provides second line support and ensure the day-to-day running of the OUCS Backup Service is maintained.