This article aims to provide checks to ensure that your client is configured correctly to communicate with the TSM Servers across the network. You have most likely been directed here as you are experiencing issues when entering the TSM client.
- Error message "ANS2610S TCP/IP communications failure between the client and the server machine."
- Error message "TCP/IP invalid host name."
- Error message "ANS1252W The Server you are connected to does not support this function":
- Message "Do you wish to continue for purposes of local backupset restore?":
- TSM Client has Backup, Archive and Retrieve options greyed out
- Can you access other services such as the internet? e.g. http://www.oucs.ox.ac.uk or
- If yes then please proceed to the next question
- If no, then there is a problem local to your machine or to your local network. Network connectivity is essential to being able to use the TSM Client software and this issue needs to be resolved before progressing with the TSM troubleshooting. Below are some suggestions that may assist:
- Is your computer physically connected to the Oxford University network or connected to the Oxford University network via the VPN Service?
- If Yes, then please proceed to the next question
- If No, the backup service will only work when you are connected to the Oxford University network. Please connect to the Oxford University network and try again.
- Is your TSM Node locked?
- Go to the TSM Self-Registration Home Page
- Select the node you are trying to use and from the drop down list provided choose
[View Client Information]
- If your nodes Locked status is Yes then you will need to contact the Help Center to get this unlocked.
- If your nodes Locked status is No then also check the Last Password Change date, if the date shown is over a year ago then your password may have expired and will need to be changed. To do this..
- If you are still having issues then please proceed onto the next section.
- Browse to the TSM Self-Registration Home Page
- In the drop down box next to the Registered TSM Client, click on
[View Client Information]- Please note that not all clients will report to the same server and therefore if you are troubleshooting more than one client you will need to find the details of each clients server
- You will see a screen similar to the one below, make note of the Server reference details
- This server reference relates to a physical server name as shown in the table below, please make a note
of the corresponding Server name, IP Address and Port number from the table below and also make a note of the full Nodename of your client as we will use these to check the client configuration:
Now that we have the required server details we can check the TSM Client Configuration through the TSM client itself - if your preference is to view the client settings through a text editor then use the Checking the TSM Client - OPT File instructions
- Open the TSM Client
- Acknowledge the error messages and open the TSM Client Software
- Within the TSM Client click on
[Edit]and then select
- By default you will see the General Preferences screen displayed
- Check that the Nodename shown on screen is exactly the same as the
Nodenameyou noted down earlier
- If the Nodename was different to the one you noted down, change it within the TSM Client and click
- Now from the options down the left hand side click on
- Now check that the following settings are correct against those you noted down for your node:
- If any of your TSM settings were different to those noted down, change them within the TSM Client and click
- Close down the preferences editor and then close the TSM Client Software, now try going back into the TSM Software and see if the same error messages are received
If the error messages still appear and/or if the client was set-up correctly and no changes were made please review the Network Connectivity Troubleshooting Guide
Another way to check the client is configured correctly is to check the DSM.OPT file, this should produce the same results as using the GUI as shown above but may be preferable to some users: If you prefer to use the GUI Interface then go back to those instructions.
- Ensure that the TSM Client is not running
- Browse to the location of the DSM.OPT file (
- Double click on the
dsm.optfile, by default Windows will not recognise the file type so when prompted select
[select a program from list]and click
- From the list of programs chose notepad and click
dsm.optfile will open in the notepad application
- Check that the following settings are correct against the details you noted down earlier:
- If any items were incorrect and have been changed click on
[Save]and then close down the file.
- Now try going back into the TSM Client and see if the same error messages appear
If the error messages still appear and/or the client was set-up correctly and no changes were made please review the Network Connectivity Troubleshooting Guide