1. Introduction

This section is aimed to provide some further network troubleshooting information to ensure you have a successful connection to the TSM backup servers. This is in addition to the basic checks and the Network Connectivity Troubleshooting Guide.

Just to recap:

I have internet access
I am connected to the Oxford University network either directly or via VPN
My TSM Node is not locked
My TSM Password is not due to expire
My TSM Client is configured correctly
I can ping the required IP Address

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