1. Introduction

This section is aimed to provide some further network troubleshooting information to ensure you have a successful connection to the TSM backup servers. This guide assumes that you have already followed the checks basic checks, Network Connectivity Troubleshooting Guide and/or Network Connectivity Troubleshooting Guide Stage 2.

Just to recap:

 I have internet access
I am connected to the Oxford University network (or via VPN for the VPN Backup Service)
My TSM Node is not locked
My TSM Password is not due to expire
My TSM Client is configured correctly
I can ping the required IP Address
I can ping the required Server Name

Up: Contents Next: 2. Troubleshooting TSM Specific Connection Part 4 - Name Resolution