7. Appendix B: The Five Year Plan Goals, 2003-2008

The table that follows is a breakdown of the goals required to achieve the Vision for OUCS, and specifies the planning targets envisaged broken down into short, medium and long term. The short term goals will be reviewed annually.

Short term goals

  • Complete a planned upgrade of the University backbone network to 10 Gbps, with minimal disruption to users.
  • Work with departments requiring gigabit connections.
  • Complete the current HFS upgrade of facilities and consider expansion of the service.
  • Continue the Herald expansion to meet demand. Complete upgrade of administrative functions to enable more general services to be offered.
  • Update the Wing interface to provide facilities requested by users.
  • Develop integrated support services for mobile computing (eg laptops, PDAs, mobile phones).
  • Upgrade the existing Web server hardware to provide greater resilience, with the aim to lead to 24 x 7 service availability.
  • Provide a web based credit card payment service.
  • Develop a free introductory CD idea to supply new arrivals with essential software ,eg Sophos, VPN, email clients, browser, bibliographic package, Open Office.
  • Continue to develop LTG in its rôle in leading the University's e-learning strategy.
  • Evaluate the effectiveness of ICT, the VLE work, and the development of the training programme.
  • Stabilize the OUCS course database system.
  • Carry out a consultation process to establish a standard method of location-independent connection across the University, implement those parts requiring central support, and assist departments and colleges with local implementation.
  • Develop appropriate services in response to the needs of all distributed University IT support staff (ITSS), and manage cost effectively.
  • Host, organize, or promote ITSS-focussed events, both internal and external. Promote and assess ITSS-focussed training, both internal and external. Promote and assess ITSS-related career development opportunities.
  • Develop new partnerships across sections, and across groups, in OUCS.
  • Develop good communication channels with related activities and groups outside the University, e.g. UCISA.
  • Improve methods of responding to University Card updates and obsolescent email addresses.
  • Develop local implementation of Grid registration services.
  • Rewrite all registration web pages to use OUCS style sheets and XML.
  • Develop the next generation of IT support facilities for the in-house IT service requirements of OUCS.
  • Develop a publications programme.
  • Implement OSIRIS & the development of new work flow patterns in OUCS.
  • Complete the new teaching facilities building work.
  • Install a new electronic access control system.
  • Agree a Flexible Hours Working Policy.
  • Review our establishment needs in relation to our service delivery expectations.
  • Respond to the findings of the OUCS Review.

Medium Term Goals

  • Plan the means by which provision for VoIP, and other IP based services, can be made in a secure and reliable way, and start implementation.
  • Continue HFS upgrades to meet demand. Consider how archived data can be made more readily accessible — in particular by co-operating with digital curation projects within and outside the University.
  • Consider rationalisation of all services to a new hardware base, to help ensure reliable, continuous operation while still allowing near-indefinite expansion capability.
  • Develop an advisory service for other departments on efficient, secure workstation management.
  • Establish a central file and print server for smaller departments to buy into.
  • Provide Windows .net/Server 2003 services.
  • Develop a database/web trouble shooting and development service.
  • Consider specific help for students to reduce their software costs.
  • Consider the provision of a web based ordering and purchasing service in the shop.
  • Develop a directory service for general use.
  • Investigate single sign-on services.
  • Assess OUCS's services, in the context of high availability requirements (24 x 7).
  • Implement a VLE across the campus.
  • Develop further the concept of an MLE for the University.
  • Implement recommendations from the e-learning strategy.
  • Set in place structures to link with Divisional IT strategies.
  • Increase investment in ‘evaluation of effectiveness’.
  • Develop a range of tools to assist in establishing the RTS as a converged service.
  • Develop new partnerships at local, national and international levels.
  • Establish an RTS Advisory Group and seek to lead or collaborate on projects which pilot digital technologies on behalf of the University.
  • Develop the OUCS Portal & ISIDORE/OSIRIS information interface.
  • Introduce further personnel monitoring in the areas of appraisal & training needs assessment.
  • Respond to the findings of the OUCS Security Review.

Long Term Goals

  • Provide a stable and integrated network environment for the University, supporting existing and new technologies and functionality.
  • Move the HFS service towards having a wider rôle as part of the University's digital library and archive facilities.
  • Establish roles within national initiatives on data holding, both scientific and textual.
  • Develop web service provision (still really in its infancy). The University will require a wide range of new services, and will need to provide an external interface in keeping both with legislative requirements and ‘consumer’ expectations.
  • Collaborate closely with the University's IT support staff and other sources of demand to ensure OUCS understands their needs and can respond supportively.
  • Further the work of LTG as the main e-learning centre for the University and a national centre of excellence.
  • Improve the quality and consistency of the Help Desk service, by ensuring an adequate staffing level for front line support, and providing increased training.
  • Offer more specialist, wider variety consultancy sessions.
  • Contribute to and liase with the development of the new student records system.
  • Increase the range of facilities and services in step with changing technologies and demands, e.g. to enhance the digitization facilities.
  • Offer more efficient, reliable and useful access to information by members of the University through personalized access to web pages, by creating an OUCS portal.
  • In conjunction with the appropriate University authorities, determine coherent University policies in such areas as IT entitlement and access, and assist in their enforcement and documentation, and publication.
  • Investigate costs and methods of moving the registration and other database applications away from vendor specific software in favour of open source solutions.
  • Promote the appropriate use of open source technologies and open standards within the University.
  • Investigate the possibilities for full compliance with ‘Investors in People’.
  • Increase the facilities availability for all Users through compliance with BS7799.
  • Develop further ‘paperless office’ solutions.

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