16. Key Performance Indicators

OUCS measures its performance on use of its services, and user satisfaction surveys. Both of these are analysed and reported on in its Annual Report which is circulated in print form and via the Web. Primarily we focus on increases or decreases in the use (number of users, traffic, patterns of use, etc) of our core services to monitor progress and identify areas of improvement. We also receive qualitative feedback through our links with IT Support Staff, appropriate IT Committees, User Groups, and the new Prototyping Team and OUCS reps.

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