Service Department: Oxford University Computing Services (OUCS)

Summary of the department’s remit:

The Mission Statement of OUCS is to:-

  • provide high-quality and cost-effective IT services that meet the needs of the University and its members;
  • contribute to the University's wide range of IT training and relevant training resources;
  • foster and support excellence, innovation, best practice, and value for money in the use of IT in teaching, learning, and research across the University;
  • promote effective communication throughout the University IT community.

OUCS will fulfill its Mission by:

  • operating, developing and supporting the University's primary computing infrastructure and services including facilities such as the network backbone and its external connections; central email, web, news, and backup servers; and other core university-wide support services including security and anti-virus support;
  • fostering the effective use of IT in all disciplines through the provision and development of training and courses, learning and teaching resources, and by such activities as negotiating advantageous arrangements for the supply and maintenance of hardware and software etc.;
  • actively supporting the work of, and collaborating closely with, IT Support Staff within the University;
  • developing centres of expertise in relevant areas relating to the application of IT;
  • promoting and demonstrating good practice.

OUCS consists of a series of groups (below) and externally funded research projects:

  • Information and Support Group which contains the Web Team (including Mobile Oxford development), Information and Support Development Team (InfoDev), Help Centre (including online shop and hardware repair service), IT Support Staff Services (ITS3), and the open source advisory service, OSS Watch;
  • Infrastructure Systems and Services Group which includes System Development, Registration, Nexus, HFS, and the OUCS Data Centre(s);
  • Networks and Telecommunications Group which includes Networks, Security, and Telecoms;
  • our Network Systems Managed Service (NSMS – self-funding);
  • our Learning Technologies Group, in charge of training, WebLearn, podcasting (iTunes U), and e-learning research and development;
  • senior management and admin support.
Sections in this document:

It is also important to cross-refer this section with other key areas in this five-year plan, notably our strategies to facilitate research, and teaching and learning.