3. Executive Summary

In section 5 we look at the performance and use of the range of services offered by OUCS throughout 2010-2011. Different services will report in different ways, but wherever possible we have tried to also break down usage according to the academic divisions and other units within the University, in line with the implementation of the Type 123 funding model.

In summary we would like to highlight the following major trends and findings:

  • the size and use of the network continues to expand - traffic has risen from 14.5 TB/day in 2007-2008 to 22.3 TB/day in 2008-2009 to over 55 TB/day (see 5.1. University Network);
  • 140+ services across the University are now successfully using our access management stack (See 5.2. Identity and Access Management Services);
  • our new OxFile service has attracted over 300 users at its peak (see 5.8. OxFile);
  • there are now 36,000 active users of Nexus with over 47,000 mailboxes - and in 2010-2011 University Administration and the Medical Division joined the service (see 5.9. Nexus Service);
  • demand for the HFS continues to increase and we are currently over 1.2 PB (see 5.10. Hierarchical File Server);
  • 20 web projects were undertaken by our team of developers for colleges, departments, and research groups and advice has been given to numerous others (see 5.15. Information and Support Group Development Team (InfoDev));
  • during the course of the year we presented 509 open sessions (1487.5 teaching hours, 2727 distinct individuals) covering 199 topics, and 63 closed sessions (238.5 teaching hours, 732 distinct individuals) covering 47 topics (see 5.18. The IT Learning Programme (ITLP));
  • this year saw the 12 millionth download from iTunesU;
  • all our services are witnessing increased usage including our help centre and Weblearn;
  • all the divisions make substantial use of our services, but they are also heavily used by the Colleges and central units;
  • the demand for additional services provided by our NSMS service continues to grow as many faculties and departments seek to offload some of their IT support issues to OUCS (see 5.22. Network Systems Management Services);
  • requests for support for learning, teaching, and research are on the increase and projects such as the iTunes U service have attracted considerable support interest.

In section 6. Project Reports we report on the numerous additional activities we have undertaken over the year. These are absolutely key to the future of OUCS as they provide external funding at a time when resources are severely stretched, allowing us to take forward the development of key University services and explore new possibilities.

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