The following catalogues the key services that OUCS supports and delivers to the collegiate University. Each links to the current Service Level Description outlining the service, OUCS's responsibilities (hours of service, targets, resilience, support, training, etc), the client's responsibilities ('client' is defined separately for each service but usually means either the individual user or a department/faculty/college/unit), and any 'premium' services (i.e. services above and beyond the free provision which can be paid for). It is envisaged that these SLDs will be reviewed on an annual basis with divisional and collegiate representatives, and will be monitored and reported on in future Annual Reports.
- A general overall SLD for OUCS is available.
- An SLD for users of OUCS services is also available listing what each status of user (staff [including college-only], postgraduate, undergraduate, IT Support Staff) is entitled to.
- Guidelines on Interaction between the IT Services Banbury Road Helpcentre and College and Permanent Private Hall IT Support provision.
Network Infrastructure Services
- Domain Name Server Service (DNS)
- Domain Registration Services
- Dynamic Host Configuration (DHCP)
- Network Time Protocol (NTP)
- Windows Internet Naming Service (WINS)
- Active Directory DNS integration - governed by the Operational Level Agreement with the ICT Support Team
- OxCERT - Emergency Response Team
- Anti-Virus Services (managed by the ICT Support Team (ICTST) on behalf of OUCS)
- Virtual Private Network (VPN)
- (see also Remote Access to services via VPN - governed by the Operational Level Agreement with the ICT Support Team)
- Energy Efficiency and Monitoring (Wake on Lan & Power Management Monitoring)
Identity and Access Management Services
- Registration Service
- Oak LDAP
- Kerberos
- Webauth Authentication System
- Shibboleth
- Core User Directory Service
- OID (Object identifier) Registration
Data Storage, Backup, and Archiving Services
Shared Infrastructure Services
- Mailing Lists
- Network News (news.ox.ac.uk) Service
- Nexus (Exchange) Service
- Nexus (SharePoint) Service
- OxFile - Large File Exchange
- Instant Messaging Services (IRC and Jabber)
Information Services (Infrastructure and Development)
- OUCS Information Services (Web Site, OxITEMS, etc.)
- Web Publishing Service
- Information and Support Group Development Team (InfoDev)
- Web Design Consultancy (InfoDev)
- Research Support
- Advisory/Help Centre Service (including PC Repair Service and Backup/Reinstall Service)
- IT Support Staff Services (ITS3)
- OUCS Online Shop
- PC Maintenance Scheme- governed by underpinning contract with 3rd-party
- Printing Department and Printing Service
Teaching, Learning and Professional Development Support
- Learning and Teaching Support
- IT Learning Programme (ITLP)
- Thames Suite
- IT Learning Programme: Closed Courses
- Educational Media (Podcasting)
- WebLearn Virtual Learning Environment
- Turnitin Plagiarism Awareness Service
- Agent-based Modelling Service
- Video Conferencing rooms - The Tower suite
- Research Support
- Information and Support Group Development Team (InfoDev)
- Web Design Consultancy (InfoDev)