IT Services

Running Community Collections and Crowdsourcing

Title of service: Running Community Collections and Crowdsourcing

Status of Document: This document lists and describes the services offered by Academic IT Services in May 2013


1. Introduction

The Education Enhancement Team in IT services offer support to the collegiate University in building and enhancing online collections through crowdsourcing and community engagement. Initial advisory meetings, follow-up correspondence, short presentations and steering group representation in support of University projects and initiatives are free of charge. Significant work thereafter is available on a consultancy basis subject to resource availability. We work closely with departments, divisions and colleges to ensure value for money in the services, tools and websites you provide.

We offer professional expertise in:

In addition, we offer the following premium services:

2. Summary of responsibilities

2.1. Hours of Service

The service operates 9.00 a.m. to 5.00 p.m. Monday to Friday excluding University holidays. Service outside these times is negotiable.

Email queries sent to will usually receive an initial response within five working days. An initial consultancy meeting will be offered free of charge. Requests for detailed advice or consultancy will be responded to on a reasonable efforts basis.

2.2. Overview of service

Please contact us to arrange an initial consultation.

2.3. Our approach

The Education Enhancement Team has a depth of experience in delivering crowdsourced projects, primarily using the Oxford Community Collection Model. Our work has been featured twice in the University Annual Review (2008 and 2012), and has received local, national and international press.

The measure of our success is the success of your projects and those of the University and we are able to work with you to implement frameworks for evaluating the impact of your work. The Education Enhancement Team want to advise in a way that works best for you, and we adopt a collaborative approach working with you. Pragmatic solutions are at the core of our approach, as are the needs of academia and the University. We are a team of accessible professionals who communicate effectively at all levels.

Where a project or activity is likely to make a contribution to knowledge beyond the University, we will work with the client to establish an appropriate dissemination route.

2.4. Charges

Initial advisory meetings and follow-up correspondence are free of charge. After this, any activities undertaken are charged as a premium service in line with IT services standard consultancy rates.

IT Services, through NSMS, offers a wide range of IT management services for digital projects which require from IT Services a level of IT support above the baseline service.

IT Services welcomes approaches to be a partner in projects led by other University bodies. The costing of IT Services participation in any such project must be agreed before any proposal is submitted to a funding body and will be undertaken in accordance with the University's policies on the costing and submission of research grant proposals.

Travel costs incurred for journeys outside Oxford will be charged to the client, as per the University’s standard regulations.

3. Summary of clients’ responsibilities