Title of service: Social Media

Status of Document: This document lists and describes the services offered by Academic IT Services in May 2013

1. Introduction

The Education Enhancement Team in IT Services offer support to the collegiate University in the use of social media for teaching, learning, outreach, knowledge exchange and public engagement. The team provide expertise through courses delivered within the core IT Learning Programme. Advisory meetings, follow-up correspondence and presentations in support of University projects and initiatives are free of charge. Significant work thereafter is available on a consultancy basis subject to resource availability. We work closely with departments, divisions and colleges to ensure value for money in the services, tools and websites you provide.

We offer professional expertise in:

  • Social media for building academic online presence and pathways to impact;
  • Social media use in teaching and learning;
  • Social media strategy;
  • Community engagement online;
  • Social media for cultural heritage and museums;
  • Key social media tools such as Twitter, Facebook and Flickr
  • Social media and information security;
  • In addition, we offer the following premium services for which a charge is made;
  • Closed courses (delivered outside of the core IT Learning Programme), and tailored training for departments, colleges and other bodies;
  • Consultancy and development of social media strategy.

2. Summary of responsibilities

2.1. Hours of Service

The service operates 9.00 a.m. to 5.00 p.m. Monday to Friday excluding University holidays.

Email queries sent to eet@it.ox.ac.uk will usually receive an initial response within five working days. An initial consultancy meeting will be offered free of charge. Requests for detailed advice or consultancy will be responded to on a reasonable efforts basis.

2.2. Overview of service

Please contact us to arrange an initial consultation.

2.3. Our approach

The measure of our success is the success of your projects and those of the University and we are able to work with you to implement frameworks for evaluating the impact of your work. The Education Enhancement team want to advise in a way that works best for you, and we adopt a collaborative approach working with you. Pragmatic solutions are at the core of our approach, as are the needs of academia and the University. We are a team of accessible professionals who communicate effectively at all levels.

2.4. Charges

Initial advisory meetings and follow-up correspondence are free of charge. We feed our expertise into courses on the IT Learning Programme, which are either available free of charge (1 hour courses) or have a small charge to cover documentation / consumables / resources (3 hour courses). Premium services are charged in line with IT services standard consultancy rates.

Travel costs incurred for journeys outside Oxford will be charged to the client, as per the University’s standard regulations.

3. Summary of clients’ responsibilities

  • Work with the service team to produce a clear definition of requirements.
  • Agree and sign off agreed costings in advance of work being done.
  • Users of IT Services are expected to abide by the University IT Regulations and to comply with any relevant legislation;
  • Users of IT Services are requested to make contact for the purposes of obtaining advice and support at the earliest possible opportunity ahead of deadlines, in order to allow sufficient time for adequate response, planning of projects and funding applications;
  • Users of IT Services are requested to contact relevant local IT support, administrative, and research facilitation staff in their department, college or other unit, in order to ensure that local procedures are followed and that all stakeholders are informed. This may be necessary, for example, if you plan to make use of local IT resources in your unit as part of your research, or if you plan to make a research grant application;
  • Be willing to contribute case studies or examples to the Academic IT website where a project or activity yields evidence of good practice that is more widely applicable within the University.