2. Summary of OUCS’s responsibilities
- 9am - 5pm on weekdays: the service operates with full technical support.
- All other times: the service operates without technical support. Automated service monitoring will take place, and informal arrangements exist for staff to be notified of exceptions, however no funding is provided for contractual cover or guaranteed response.
- Exclusions: service maintenance carried out during the CUD maintenance period (2pm - 4pm every Tuesday).
2.5 Recovery will initially be from stored data in the distributed database such that data will remain available to CUD data consumers during outages. In this situation data may be aged to the when the service was fully functional and last able to receive data from PDS. Updates to data may be applied from data queued waiting to be applied, or recovered from the Primary Data Systems directly. In the worst case data will be restored from back up: recovery will be undertaken by the means which offers the greatest functionality and best recovery time for clients.
2.8 Service requests and fault reports relating to the service should be sent to the OUCS Help Desk.
2.9 Requests to register a service for access to CUD should be sent by email to firstname.lastname@example.org and will normally be fulfilled within one working day.
2.11 Requests for change to the service should be sent by email to email@example.com.