1.1 The Domain Name System provides the name to address mapping function for the Internet. It exists as a distributed database across the Internet maintained by a process of delegated authority. The Oxford name servers are authorised to store and supply naming information about computers in the ox.ac.uk domain. Some other domains owned by the University or associated with University projects are also delegated to the Oxford name servers. OUCS manages the Oxford name servers, but authorises local network administrators to perform updates to their particular sub-networks.
2.2 Operator cover is provided from 08:30 to 20:30 on weekdays. Periodic monitoring takes place outside these hours, and informal arrangements exist for staff to be called, but no funding is provided to make this contractual.
2.3 If a fault is notified between 09:00 and 17:00 on a working day, OUCS will commence investigation and correction within one hour (provided that no similar fault is also being handled by the same team).
2.14 The preferred mechanism for updating the Oxford University hosts database is by a web-based interface provided at https://networks.oucs.ox.ac.uk/cgi-bin/perl/networks/dns. Zones other than ox.ac.uk and related reverse-DNS zones are still managed manually, by email to firstname.lastname@example.org.
2.15 Notification of faults, outages, etc is circulated on the mailing list email@example.com
2.16 Faults should be reported to firstname.lastname@example.org. OUCS will liaise with department and College computing officers: no end-user support is provided.
3.1 The requirements for University systems to make use of these services are given at http://www.oucs.ox.ac.uk/network/dns.