Title of Service: Domain Registration Services

Status of Document: This document describes services offered in July 2012.

1. Introduction

1.1 The University's online presence is primarily maintained under the ox.ac.uk domain. Each college or department will be assigned one or more subdomains of the form unit.ox.ac.uk. Additional subdomains of ox.ac.uk may be assigned upon request, subject to approval.

Some University activities may however require a presence under domains other than ox.ac.uk, for instance to protect trademarks or for use by a multi-institution project. OUCS authorise use of such domains on the University network, and can register and maintain these on behalf of the collegiate University.

1.2 Domain Registration services at OUCS are divided between between those for the ox.ac.uk domain and all other domain names.

Responsibility for assigning of subdomains within the ox.ac.uk domain lies with the OUCS Registration Manager, registration.manager@oucs.ox.ac.uk. For details, please see http://www.oucs.ox.ac.uk/registration/index.xml?ID=subdept.

Responsibility for all other domains lies with the OUCS Domain Registration Manager, domain.registration@oucs.ox.ac.uk. For details, please see http://www.oucs.ox.ac.uk/network/dns/hosting/.

Management of DNS records within a domain hosted on the OUCS DNS infrastructure may be delegated to the appropriate IT support staff, or may require manual intervention by OUCS staff. For more details, please see the Domain Name System Service.

2. Summary of OUCS's responsibilities

Hours of Service

2.1 The service operates during normal office hours.

Serviceability Targets

2.2 Email queries should normally receive a response within three working days. Owing to limited resourcing of this service, response times may be longer when key staff are absent, but OUCS will aim to acknowledge requests and to give an estimate of when a more detailed response may be possible.

2.3 Customers should expect to receive a minimum of two months' notice of impending domain expiry, subject to OUCS having correct contact details for the domain owner.

Resilience

2.4 Not applicable.

Alternative Facilities

2.5 Not applicable.

Hardware and Software Maintenance

2.6 Not applicable.

System Development

2.7 Not applicable.

Administration and Support

2.8 For ox.ac.uk domains, information is given at http://www.oucs.ox.ac.uk/registration/index.xml?ID=subdept (ox.ac.uk domains) while support is available by mailing registration.manager@oucs.ox.ac.uk.

2.9 For non-ox.ac.uk domains, information is given at http://www.oucs.ox.ac.uk/network/dns/hosting/ while support is available by mailing domain.registration@oucs.ox.ac.uk.

2.10 Any requests for changes to DNS entries should be requested through the appropriate college or departmental IT staff. Changes not possible via the self-managed web interface should be requested by mailing hostmaster@ox.ac.uk.

3. Education and Training

3.1 Not applicable. Documentation and other material is available online, while occasional announcements may be made through the mailing list itss-announce@maillist.ox.ac.uk.

4. Summary of client's responsibilities

4.1 Use of any domain name must be in compliance with the University's Regulations Relating to the use of Information Technology Facilities and Trademark and Domain Name Policy. Usage must also comply with the international standards on which the Domain Name Service is based, and such policies as may be imposed by the domain registries and registrars concerned.

4.2 It is vital that OUCS can easily trace those responsible for a domain when it is due for renewal, or in the event of any problems (such as a security incident). Domain owners should therefore ensure that OUCS have correct contact details on file, regardless of changes of responsibilities or the staff involved. Bear in mind that domain registration terms may be as long as ten years.

4.3 Domain owners should acknowledge receipt of renewal notifications and ensure that they can be dealt with in a timely manner.

4.4 A purchase order is required before any domain can be ordered or renewed; this should either be through the University financial system or where appropriate through the college's system. These should be received as per OUCS instructions.

4.5 Any additional cost incurred by OUCS as part of maintaining a domain name (for instance late renewal fees or transfer charges) will be passed on to the the domain owner.

4.6 Domain owners must be aware that many changes cannot occur instantaneously. Certain timescales are determined through the heavy use of caching inherent in the global Domain Name System; others exist owing to registry policies. Adequate notice should therefore be given of any time-critical change.
Minimum notice periods for such changes are as follows:
  • Change of DNS entry within a domain (eg A/MX/CNAME record): one week
  • Change of delegation (NS records): two weeks
  • Transfer of domain ownership: one month
If less notice is given, OUCS may proceed on a best-efforts basis but the domain owner should be aware of the risks of doing so.

5. Premium services

5.1 Not applicable.