Title of Service: Domain Registration Services
Status of Document: This document describes services offered in July 2012.
1.1 The University's online presence is primarily maintained under the ox.ac.uk domain. Each college or department will be assigned one or more subdomains of the form unit.ox.ac.uk. Additional subdomains of ox.ac.uk may be assigned upon request, subject to approval.
Some University activities may however require a presence under domains other than ox.ac.uk, for instance to protect trademarks or for use by a multi-institution project. IT Services authorise use of such domains on the University network, and can register and maintain these on behalf of the collegiate University.
1.2 Domain Registration services at IT Services are divided between between those for the ox.ac.uk domain and all other domain names.
Responsibility for assigning of subdomains within the ox.ac.uk domain lies with the IT Services Registration Manager, email@example.com. For details, please see http://www.oucs.ox.ac.uk/registration/index.xml?ID=subdept.
Responsibility for all other domains lies with the IT Services Domain Registration Manager, firstname.lastname@example.org. For details, please see http://www.oucs.ox.ac.uk/network/dns/hosting/.
Management of DNS records within a domain hosted on the IT Services DNS infrastructure may be delegated to the appropriate IT support staff, or may require manual intervention by IT Services staff. For more details, please see the Domain Name System Service.
2. Summary of IT Services' responsibilities
Hours of Service
2.1 The service operates during normal office hours.
2.2 Email queries should normally receive a response within three working days. Owing to limited resourcing of this service, response times may be longer when key staff are absent, but IT Services will aim to acknowledge requests and to give an estimate of when a more detailed response may be possible.
2.3 Customers should expect to receive a minimum of two months' notice of impending domain expiry, subject to IT Services having correct contact details for the domain owner.
2.4 Not applicable.
2.5 Not applicable.
Hardware and Software Maintenance
2.6 Not applicable.
2.7 Not applicable.
Administration and Support
2.8 For ox.ac.uk domains, information is given at http://www.oucs.ox.ac.uk/registration/index.xml?ID=subdept (ox.ac.uk domains) while support is available by mailing email@example.com.
2.9 For non-ox.ac.uk domains, information is given at http://www.oucs.ox.ac.uk/network/dns/hosting/ while support is available by mailing firstname.lastname@example.org.
2.10 Any requests for changes to DNS entries should be requested through the appropriate college or departmental IT staff. Changes not possible via the self-managed web interface should be requested by mailing email@example.com.
3. Education and Training
3.1 Not applicable. Documentation and other material is available online, while occasional announcements may be made through the mailing list firstname.lastname@example.org.
4. Summary of client's responsibilities
4.1 Domain names are provisioned in line with the DNS Naming Policy. In particular, head of unit approval is required before a request for any new domain (University or external) or domain transfer can be fulfilled. Use of any domain name must be in compliance with the University's Regulations Relating to the use of Information Technology Facilities and Trademark and Domain Name Policy. Usage must also comply with the international standards on which the Domain Name Service is based, and such policies as may be imposed by the domain registries and registrars concerned.
4.2 It is vital that IT Services can easily trace those responsible for a domain when it is due for renewal, or in the event of any problems (such as a security incident). Domain owners should therefore ensure that IT Services have correct contact details on file, regardless of changes of responsibilities or the staff involved. Bear in mind that domain registration terms may be as long as ten years.
4.3 Domain owners should acknowledge receipt of renewal notifications and ensure that they can be dealt with in a timely manner.
4.4 A purchase order is required before any domain can be ordered or renewed; this should either be through the University financial system or where appropriate through the college's system. These should be received as per IT Services instructions.
4.5 Any additional cost incurred by IT Services as part of maintaining a domain name (for instance late renewal fees or transfer charges) will be passed on to the the domain owner.
5. Premium services
5.1 Not applicable.